24/7 Customer Service

We’re always here to help — anytime you need us.

Live Chat Support

Our live chat is available during standard working hours for immediate assistance. If you contact us during off-hours, simply leave your message — we will respond as soon as our team is back online.

24/7 Email Support

You can reach us any time at support@asseldiamonds.com. Emails are monitored around the clock, and urgent inquiries receive priority follow-up.

Contact Form

Prefer using a form? You can send us a message through our contact page — available 24/7.

Free Shipping & Holiday Returns

We want your ring to arrive quickly, safely, and completely stress-free.

Free Shipping Within the United States

We offer complimentary shipping on all orders shipped within the United States. You'll receive tracking information as soon as your order leaves our studio.

Holiday & Seasonal Return Windows

Our standard return policy allows 30 days from delivery for eligible returns. During holidays, we may offer extended return windows for added convenience.

Important Details

Some items (such as fully customized or engraved pieces) may not be returnable.
International shipping may incur customs fees and duties, payable by the recipient.

See full details in our Terms & Conditions.

Hassle-Free Returns

If it’s not the perfect match, returns are simple and stress-free.

30-Day Return Window

You have 30 days from delivery to request a return. Rings must be unworn and in their original condition with all documentation.

How to Start a Return

Contact our support team with your order number.
We’ll confirm eligibility and provide return instructions.
Ship your item using a trackable method.

Non-Returnable Items

Custom designs or permanently engraved items may be final sale. This is clearly marked on the product page.

Full policy available in our Terms & Conditions.

Free Lifetime Warranty

Your ring is made to last — and so is our commitment to you.

What Our Warranty Covers

Our Lifetime Warranty covers manufacturing defects in materials and craftsmanship for as long as you own your Assel & Co jewelry.

What Isn’t Covered

Normal wear and tear
Loss or theft
Damage caused by accidents, misuse, or chemicals
Work performed by third-party jewelers

How to Request Warranty Service

Contact support with your order number and photos.
Ship your piece to us for inspection (insured shipping recommended).
If covered, repairs are free. If not covered, we’ll provide a quote.

View full warranty policy on our Warranty page.

Free 1-Year Resizing

The perfect ring deserves the perfect fit.

Complimentary Resizing

We offer one free resizing within the first year on most rings purchased from Assel & Co.

How It Works

Contact us with your order number and desired size.
Ship the ring to our studio for sizing.
Our jewelers will resize and quality-check your ring.

Notes

Certain designs (full-eternity bands, etc.) may have sizing limitations.
Third-party resizing voids the warranty.

Lifetime Diamond Upgrade

Your diamond can grow with your story.

Upgrade When You’re Ready

Our upgrade option allows you to explore larger or different diamonds in the future.

How Upgrades Work

Provide your original order details and preferred upgrade specs.
We’ll present curated diamond options.
We outline pricing, credit, and timelines before proceeding.

Program Notes

Upgrade credit depends on original diamond and condition.
Large upgrades may require a new setting.

See upgrade details in our Terms & Conditions.